Are you managing “up”?
I’m two weeks into my MBA program at Suffolk University and the amount of my assigned reading for the semester rivals the amount of cumulative reading I’ve done over the past five years. I’m finding it especially interesting, and I’m realizing that most of it relates to business situations I’ve already lived through [...]
Continue ReadingThis is why you should care about typography.
Cliff Kuang at FastCompany Design shares this quick and comprehensive amateur’s guide to typography. As Cliff points, out, “95% of graphic design is typography… treat it well!” (Click to enlarge.)
Continue ReadingFour Posts on Customer Service
I’ve been reading a lot on customer service lately, and how designers, marketers, and social media experts can use their skills to bridge the gap between their companies and their customers. Here are four posts I’ve written over the past few years on customer service (be it internal or external). Get Personal With Your Customers [...]
Continue ReadingOff Topic: Cord Control
In a perfect world, every office gadget would be wireless. We’re not quite there yet as most of us are still stuck with an OCD-nightmare of cables and wires behind our desks. In the past, I’ve gone the route of zip-tying all of my cables together (or forcing them into one of those cable sleeves), thinking that “this time [...]
Continue ReadingFreedom, then branding.
Delphine Hirasuna at @issue shares the story of how our country’s flag came to be, and how branding standards were finally adopted. “By 1912, when the nation had 48 states, Congress decided that enough was enough. It adopted the graphic guidelines that are in place today. When we consider the history of the American flag, it is [...]
Continue ReadingPardon the mess.
It’s been a while since I’ve posted, and I’m attributing that to taking a very early Summer hiatus. As it turns out, I’ve spent the last few months making the preparations to attend graduate school in the fall, and I’m happy to report that I’ve been accepted to Suffolk University’s MBA program. In [...]
Continue ReadingNotes from ‘Elements of Content Strategy’
Over the past few months, I’ve designed, coded, and am currently adding content to a brand-new client-facing e-newsletter at work. Ideally, we’ll launch by the end of the month, and publish new newsletters on a quarterly basis. It has me thinking a lot about the impact of content on users, and what the best way is for curating [...]
Continue ReadingRecent Photos
