Are you managing “up”?
I’m two weeks into my MBA program at Suffolk University and the amount of my assigned reading for the semester rivals the amount of cumulative reading I’ve done over the past five years. I’m finding it especially interesting, and I’m realizing that most of it relates to business situations I’ve already lived through [...]
Continue ReadingFour Posts on Customer Service
I’ve been reading a lot on customer service lately, and how designers, marketers, and social media experts can use their skills to bridge the gap between their companies and their customers. Here are four posts I’ve written over the past few years on customer service (be it internal or external). Get Personal With Your Customers [...]
Continue ReadingOff Topic: Cord Control
In a perfect world, every office gadget would be wireless. We’re not quite there yet as most of us are still stuck with an OCD-nightmare of cables and wires behind our desks. In the past, I’ve gone the route of zip-tying all of my cables together (or forcing them into one of those cable sleeves), thinking that “this time [...]
Continue ReadingAdam Carolla on Change
“…But think about all the change that’s happened in your life. Is it ever bad? Change is growth. That’s how you measure growth. It’s the rings in your tree. Sure, it can be bad temporarily: You’re our of a job, you’re out of your apartment, you’re out of your relationship. But six months or a [...]
Continue ReadingWhat I Learned at DIGMA’s Design Means Business 2010
Last week, I had the fortune to attend the Design Industry Group of Massachusetts’ (DIGMA) Design Means Business event at Reebok’s headquarters in Canton, MA. The day was split up into three panel discussions on how design relates to better business; all of the speakers shared very engaging case studies and stories on this topic, [...]
Continue ReadingLessons Learned: The Corporate Creative
I’m pleased to announce that I just finished The Corporate Creative: Tips and Tactics for Thriving as an In-House Designer by Andy Epstein. I had the pleasure of attending two of Andy’s seminars at the 2009 HOW Design Conference in Austin, and it’s worth reporting that Andy is responsible for my current quest for knowledge [...]
Continue ReadingI’m Back!
With the press of the page down button, you’ll be able to confirm that it’s been over two months since I last posted on this blog. Well, I’m happy to officially report (on this blog) that I’ve just recently started a new job back in Boston, and everything is going well. I feel like I’ve adjusted very quickly to my new surroundings, [...]
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